Claims

Our claims specialists have the knowledge, resources, and commitment to help deliver the best possible outcome on every claim. We’re able to:

  • Provide answers: Our claims representatives are available to respond to you and our policyholders.
  • Responsive: The workloads of our claims representatives are kept at levels that allow adequate time to manage each claim effectively.
  • Compensability: We determine compensability of reported claims by working with our policyholders to properly investigate all claims and identify potential claims that may be non-industrial or fraudulent.
  • Cost control: We manage both the medical cost and indemnity cost of our claims. Although these two components are closely related, special knowledge and technical skills apply to each.
  • Loss Runs: Daily updated loss runs are available online.
  • Claims review: We provide timely, accurate and detailed reports about the current status of each claim upon request.
  • Claims prevention: We offer a wide range of services to help employers create a safe workplace.

Click here to learn more about our claims services.