Frequently Asked Questions


General information

Online tools & resources

  • What information is required to register on the site?

  • How do I register?

  • Whom can I call to get help to register on the site?

  • Where do I find my web access code?

  • I forgot my user ID.

  • Where can I view and download safety materials?

  • Where can I access your safety training videos?

  • Where do I find my audit results? Where do I find my Audit Statement?

  • I need to reset my password.

Billing & payments

  • How do I submit a payroll report?

  • How can I view my invoice online?

  • How can I make a payment?

  • How do I setup a recurring payment?

  • How can I see the balance due on my account?

  • Where do I find a list of my recent payments?

  • Which credit cards do you accept for payments?

  • Will I be charged a fee if I pay with my credit card?

  • Where do I find my Installment Payment Plan?


  • How do I file a claim?

  • How do I download a Loss Run?

  • How can I access the claims forms?

  • How can I find a medical provider for an injured employee? Can I get a list of your doctors?

  • How can I check the status of a claim? What is the claim number?