Frequently Asked Questions

Please contact your broker.

You will need to request a copy of your Declaration page from your broker.

You can obtain a copy of your policy from your broker.

Please contact your broker to obtain a Certificate of Insurance.

We can provide you with your broker's contact information.
Please call (818) 382-1007 M-F between 7:00 am - 3:30 pm Pacific Time.

What is the customer service phone number?

List of departments to contact:

Billing: (800) 821-4520 option 2;
Audit: (800) 662-1465 option 3;
Loss Control: (800) 662-1485 option 8;
Claims: (818) 990-9860 for help on existing claims;
General Support: (818) 382-1007 hours M-F 7am-3:30pm Pacific Time

Your policy number is on the policy documents you received when your policy was issued. It also appears on your invoice or billing statement.

Please contact your broker to submit a proper cancellation form to cancel the policy or cancel the renewal.

Go to our "Regulatory Changes" page under About Workers' Comp to get the waiver of coverage forms. This page also contains details about the statutory requirements to waive coverage.

We work through independent agents and brokers; we do not sell directly to employers. Please contact your insurance agent to obtain a quote.

To obtain a copy of this form, send an email to Marketing@ri-net.com. Please include your policy number.

You will need the following information, which you will find in your policy welcome packet: current policy number, policy effective date, web access code. If you are unable to find your welcome packet, please call the Help Desk (818) 382-1007 M-F between 7 am-3:30 pm PST, and we will help you retrieve your web access code. Note: You will only need your web access code the first time you register.

Click on the Policyholders' Login page at the top right corner of this page. Then click on the “Register Now” link.

Please call the Help Desk (818) 382-1007 M-F between 7am-3:30pm, Pacific Time.

Your web access code is listed on the policy welcome packet that was mailed to you. If you are unable to find your welcome packet, please call the Help Desk (818) 382-1007 M-F between 7 am-3:30 pm PST, and we will help you retrieve your web access code. Note: You will only need your web access code the first time you register.

If you forgot your user ID, you can reset it after you click on the Login page and click on the appropriate link. Or you can provide your policy number and email address to Marketing@ri-net.com. If you need additional help, please call the Help Desk (818) 382-1007 between 7 am-3:30 pm PST and we will be happy to assist in retrieving your user ID.

Loss Control safety posters, bulletins, and other resources can be viewed and downloaded from the Employers tab. Click the dropdown and go to Loss Control and then "Loss Control Resources."

You can access streaming safety training video information by going to the Loss Control section under the Employers tab. 

First login to the Policyholder page. (See the login on the top of this page.) The Audit Statements are located under the "Billing and Payment" tab.

You can reset your password using the "Forgot your password" link once you click on the Login page (Top, right). To reset your password you will need to provide your user ID, the email address associated with your account, and your policy number. After account verification, a temporary password will be emailed to you. 

For general website assistance, call (818) 382-1007, hours M-F, 7 am - 3:30 pm PST.

You can report your payroll online through our easy to use ePayroll service. Login to the Policyholder page (at the top right on this page) and click on the "Report Payroll" menu tab to start your online report. Click on the payroll reporting instructions tab for help.

You can view your invoices and other billing information by logging in to the Policyholders page (at the top right of this page) and going to the "Billing & Payment" tab.

You can pay online, by phone or mail a payment.
Online: Log in to the policyholder website and click on Pay My Bill.
Phone: (800) 821-4520 and press option 2. Follow the prompts to make a payment.

Mail: Sent your payment to:
Republic Indemnity Companies
P.O. Box 31001-2174
Pasadena, CA 91110-2174

For overnight and rush payments:
Republic Indemnity Companies
Attn: Bill Payments
4500 Park Granada, Suite 300
Calabasas, CA 91302-1613

Premium payment can be automatically processed through your checking account (ACH) or credit card. Please call (800) 821-4520 and press option 2 to provide the financial information necessary to complete the process.

To see your balance due, login to our secure policyholder page (top right of this page). On the homepage, you will see your active policies and the current balance due. Click on the Pay My Bill button to make a payment online.

Login to the Policyholder site (top right of this page). Under the "Billing and Payment" tab, scroll down and click on the "Account Transactions" tab.

Payments processed will be reflected on the next business day.

Which credit cards do you accept for payments?

We accept Visa, Mastercard, American Express, and Discover Card.
You can also make a payment using your Bank Account.

Republic Indemnity does not charge fees for credit card payments. 

Login to the Policyholder page at the top right of this page. Under the "Billing and Payment" tab scroll down and click on the "Payment Schedule" tab to view your current installment schedule.

There are several ways to report a claim:

1. You can report a claim online by logging in to the Policyholder page. Click on the login at the top of the page.
2. Report a claim from the homepage. Login as a guest.
3. Call our 24-hour claim call center at (888) 336-7569.
4. Fill out a claim report and email it to riclaims@ri-net.com
5. Fax the claim to our claims fax line at (818) 789-7286.

You can view and download a Claims History Report (loss run) by doing the following:

a. Login to the Policyholder page at the top of the page.

b. From the homepage, select the Claims Information menu.

c. Select Claims Info (Loss Runs)

d. Select the policy years to include and press the Generate Report button.

The report will open as a PDF, which you can view and save to your desktop.

You can also request Loss Runs via email. Attach a letter on company letterhead signed by an officer or owner that includes the policy number(s) and send to lossrunrequests@ri-net.com.

You can download our claim forms and Claims Kit by going to the Employers tab at the top of this page, then Click on Claims and then "Claims Forms & Posting Notices."

If this is an emergency, call 911. If you are in California, you can find a medical provider by selecting a provider from our Medical Provider Network. Click on the link to search for a provider: www.republicmpn.com.

For other states, contact our Claims department at (818) 990-9860, or RIClaims@ri-net.com.

To view the status of a claim or find your claim number, log in to the Policyholder website. (Top of page on right side.)

Click on the Claims Information tab, then click on Claims Info (Loss Runs), and finally select the policy year or years that you would like to view.

For further assistance, please contact our Claims department at (818) 990-9860 or RIClaims@ri-net.com.